Support Center

Frequently Asked Questions

Everything you need to know about Noah Mobility and global relocation.

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General

5 questions
01 What is Noah Mobility?
02 Who is Noah Mobility for?
03 Where is Noah Mobility based?
04 How experienced is Noah Mobility?
05 How do I get in touch with Noah Mobility?

ARK ONE Platform

5 questions
06 What is ARK ONE?
07 How does ARK ONE work?
08 Do I need ARK ONE to use Noah Mobility's services?
09 How much does ARK ONE / Noah Mobility cost?
10 Is my data secure on ARK ONE?

Immigration

4 questions
11 What immigration services does Noah Mobility offer?
12 Can you help with visas for my family, not just me?
13 How long does a visa or work permit take?
14 Do you handle compliance after the visa is approved?

Relocation

4 questions
15 What does your relocation service include?
16 Will I have one point of contact throughout my move?
17 How quickly does Noah Mobility respond to relocation queries?
18 Do you help with repatriation at the end of an assignment?

Housing

4 questions
19 Can Noah Mobility help me find a home abroad?
20 How long does it typically take to find housing?
21 Do you offer temporary or short-term accommodation?
22 Do you help with lease negotiations, not just finding the property?

Taxation

4 questions
23 What tax services does Noah Mobility provide?
24 Can you tell me exactly how much tax I'll owe?
25 What is "shadow payroll" and do you manage it?
26 Do you help avoid double taxation or double social security contributions?

Moving & Shipping

5 questions
27 Does Noah Mobility handle shipping my household belongings?
28 What shipping options are available?
29 Is my shipment insured?
30 Can I store my belongings if I'm not ready to receive them?
31 Can I track my shipment, and who do I contact about it?

Coaching

4 questions
32 What kind of coaching does Noah Mobility offer?
33 Is coaching only for the employee, or for the whole family?
34 Does coaching continue after I've moved, or is it just pre-departure?
35 Does coaching actually make a difference to assignment success?

Working With Us

5 questions
36 How do I start working with Noah Mobility as a company?
37 I'm an individual employee — can I sign up directly?
38 Do you only support large multinational companies?
39 Can you support relocations in any country?
40 What happens if I have an issue with an active case?